Privacy Policy

Last Updated: 20 July 2026

This Privacy Policy explains how Vegas Hunter Casino ("Vegas Hunter", "we", "us" or "our") collects, uses, discloses and protects your personal information when you visit our website, create an account, use our casino and sportsbook services, install or use our mobile apps, or otherwise interact with us as an Australian user.

By creating an account, using our services, or visiting our website, you agree to this Privacy Policy and consent to the handling of your personal information as described below, subject to applicable laws in Australia.

1. Who We Are and How to Contact Us

Vegas Hunter Casino provides online casino and sportsbook services, including real-money gaming, promotions, tournaments and loyalty programs. We operate digital platforms that may be accessed through desktop, mobile browsers and dedicated mobile applications.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Data Protection Contact (Australia)
Email: [email protected]

We may also provide further regional contact details or privacy contacts inside your account area or in our help centre from time to time.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our Australian-facing website
• Registered players using our casino and sportsbook services from Australia
• Users of our Android, iOS or mobile web applications who access our services from Australia
• Participants in our promotions, VIP programs, loyalty programs and tournaments
• People who contact our customer support, marketing or compliance teams

This Privacy Policy does not apply to third-party websites, services or applications that are linked from our site but which we do not control. Those parties have their own privacy policies.

3. Types of Information We Collect

3.1 Information You Provide Directly

We collect the information you choose to provide when you use Vegas Hunter Casino, including:

• Account information: full name, date of birth, country, address, email address, phone number, username, password, and preferred language or currency
• Age and identity verification data: copies of identity documents, proof of address, payment account ownership documents, selfies or verification photos, and other KYC (Know Your Customer) data required by law and by our internal policies
• Payment and financial information: partial card numbers (we do not store full card data), payment provider details, cryptocurrency wallet addresses, and transaction references
• Responsible gambling information: self-exclusion choices, account limits, reality check settings, communication limits and related notes
• Customer support information: messages, requests, complaints, phone recordings (where applicable), live chat transcripts, and emails
• Marketing preferences: your subscription choice for email, SMS, push notifications or in-account messages
• Gameplay information you supply in promotions: competition entries, feedback, survey responses and loyalty program information

3.2 Information We Collect Automatically

When you use our website, apps or services, we automatically collect certain technical and usage data, including:

• Device and technical data: device type, operating system, browser type and version, screen resolution, device settings and language
• Log data: access times, pages viewed, links clicked, session duration, referring URLs, and error logs
• IP address and approximate location: IP-based country, region and city-level information used for compliance, fraud prevention and service quality
• Usage and interaction data: games played, bet size, wins and losses, session time, deposit and withdrawal patterns, bonus usage and loyalty program activity
• Mobile app data: app version, device identifiers, mobile network information, crash reports and performance metrics

3.3 Information from Third Parties

We may receive information about you from third parties in line with applicable law, such as:

• Identity verification and KYC providers
• Payment service providers and banks
• Fraud prevention and credit reference agencies
• Marketing partners and affiliate networks (for example, information about which campaign, link or partner referred you)
• Regulatory or law enforcement bodies, where legally allowed

4. Legal Basis for Processing (Australian Users)

For Australian users, we process personal information in line with the Australian Privacy Act and the Australian Privacy Principles, and, where relevant, overseas data protection laws. We generally rely on the following legal grounds:

• Your consent, where you have clearly agreed to specific processing, such as certain marketing activities
• Performance of a contract, to provide our services, process payments, manage your account and deliver promotions
• Compliance with legal obligations, such as age verification, anti-money laundering checks and record-keeping duties
• Legitimate interests, including fraud prevention, service security, improvement of our games and services, and responsible gambling measures, where these interests are balanced with your rights

5. How We Use Your Information

We use personal information for the purposes set out below.

5.1 To Create and Manage Your Account

We use your data to:

• Register you as a player and verify that you are at least 18 years old
• Set up login credentials and security features
• Manage your profile settings, language and communication preferences
• Administer loyalty, VIP and rewards programs

5.2 To Provide Casino and Sportsbook Services

We use your information to deliver our services, including:

• Allowing you to play games, place bets and enter tournaments
• Processing deposits, withdrawals and currency conversions
• Applying bonuses, free spins, cashback and loyalty rewards
• Showing your balance, transaction history and gameplay records

5.3 To Meet Legal and Regulatory Duties

We process your data to meet legal requirements, such as:

• Age and identity checks
• Anti-money laundering (AML) and counter-terrorism financing checks
• Sanctions, fraud and risk screening
• Record-keeping duties and audit checks
• Handling disputes, chargebacks and payment verification

5.4 To Promote Responsible Gambling

We take responsible gambling seriously and use your data to:

• Apply self-exclusion, account limits and time-out settings that you request
• Monitor activity for possible signs of problem gambling
• Contact you when our systems detect patterns that may indicate risk
• Meet duties under responsible gambling codes and regulations

5.5 To Communicate with You

We use your contact details to:

• Send account notices, transaction alerts and security notifications
• Answer your support questions and manage complaints
• Inform you about changes to our terms, policies or services

5.6 For Marketing and Promotions

With your consent, and subject to your marketing choices, we may use your information to:

• Send offers, bonuses, free spins and promotions by email, SMS, push notification or in-account message
• Show personalised offers based on your account history and preferences
• Manage entry to tournaments, lotteries and prize draws

You can change your marketing preferences at any time, as described in Section 11.

5.7 To Improve Our Services and Security

We analyse data to:

• Review performance of our games, website and apps
• Fix bugs, errors and technical problems
• Test new features and service changes
• Prevent fraud, abuse, money laundering and other illegal activities
• Protect the security of our platforms and your account

6. Cookies and Tracking Technologies

We use cookies and similar technologies on our website and apps to deliver a secure and smooth experience.

6.1 What Are Cookies?

Cookies are small text files that are stored on your device by your browser when you visit a website. They allow the site to recognise your device and remember information about your visit.

6.2 Types of Cookies We Use

• Essential cookies: necessary for our website and apps to function, such as login and session management
• Security and fraud cookies: help detect malicious activity, protect accounts and maintain site integrity
• Preference cookies: remember your choices (such as language, currency and display settings)
• Analytics cookies: help us understand how users engage with our services so we can improve performance and content
• Marketing cookies: enable us, and in some cases our partners, to deliver relevant offers and measure campaign results

6.3 Managing Cookies

You can control cookies through your browser settings, where you can choose to block or delete some or all cookies. Certain features of our services may not work properly if you disable essential cookies.

Where required by law, we will seek your consent for non-essential cookies through a cookie banner or similar tool.

7. How We Share Your Information

We do not sell your personal information. We may share your data with trusted third parties in the situations listed below, subject to appropriate safeguards and contracts.

7.1 Service Providers

We engage providers who help us deliver our services, including:

• Payment processors, banks and e-wallet providers
• Identity verification and KYC service providers
• Fraud detection and risk scoring services
• Game providers and platform suppliers
• Customer support platforms and communication tools
• Marketing, SMS, email and push notification providers
• IT hosting, cloud and data storage providers

These third parties are allowed to use your information only to provide the requested services to us and must protect your information in line with their contractual obligations and applicable law.

7.2 Group Companies and Business Partners

We may share information with related group entities and controlled partners, where required for account management, compliance, financial reporting, or as part of a shared platform.

7.3 Regulatory and Legal Disclosures

In some cases, we must share data to follow laws or respond to valid requests, such as:

• Regulators, government bodies or law enforcement agencies
• Courts, tribunals or arbitration bodies
• External auditors and legal advisers

We may also share data to protect our legal rights, tackle fraud or enforce our terms and conditions.

7.4 Business Transfers

If we are involved in a merger, acquisition, sale of assets, reorganisation or similar transaction, your personal information may be transferred as part of that process, subject to privacy safeguards and continued respect for this Privacy Policy.

8. International Transfers of Data

Because our services use global technology infrastructure, some of your data may be processed or stored in countries outside Australia. These locations may have different privacy laws to those in Australia.

Where we transfer personal information overseas, we aim to ensure that appropriate steps are taken, such as:

• Using regions with privacy protections comparable to Australian standards, where possible
• Putting in place contractual safeguards and data protection terms with our providers
• Applying internal rules and processes to protect information across our systems

9. Data Retention

We keep personal information for as long as needed to provide services to you, meet legal and regulatory duties, resolve disputes, and protect our rights.

In practice, this means:

• Account and transaction data: kept while your account is active and for a minimum period afterwards required by gambling, financial and AML regulations
• KYC and identity records: stored for legally required periods, which may extend beyond account closure
• Customer support records: kept for a reasonable time to respond to complaints and improve our services
• Marketing data: kept while you remain opted in, subject to regular reviews and your right to unsubscribe

When data is no longer required for these purposes, we will either delete it securely or de-identify it so it can no longer be linked to you.

10. Data Security

We apply a range of technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. These measures include:

• Use of encryption technologies such as TLS for data in transit
• Access controls and authentication requirements for staff and systems
• Segregation of duties and role-based access management
• Secure storage of sensitive information using modern security practices
• Ongoing monitoring of systems for unusual or suspicious activity
• Regular training for staff on privacy and security obligations

While we strive to protect your data, no method of transmission or storage can be guaranteed as perfectly secure. You are responsible for keeping your password and account details confidential and for logging out after your sessions, especially on shared devices.

11. Your Privacy Rights (Australia)

As an Australian user, you have certain rights over your personal information, subject to exceptions in privacy and gambling laws.

11.1 Access and Correction

You may request:

• Access to personal information we hold about you
• Correction of inaccurate or incomplete personal information

We may ask you to verify your identity before we act on your request.

11.2 Deletion and Account Closure

You can request closure of your Vegas Hunter Casino account. Once closed, we will no longer use your account for active services. However, we may still need to keep certain information where the law requires it or where we have a legitimate interest, such as record-keeping, responsible gambling measures or dispute handling.

11.3 Marketing Preferences

You may control how we use your data for direct marketing by:

• Using the unsubscribe link in our marketing emails
• Replying STOP or using similar instructions for SMS, where offered
• Changing your marketing settings in your account profile, where available
• Contacting us at [email protected] with your request

Even if you opt out of marketing, we may still send you important service messages, such as account, payment or security notices.

11.4 Complaints

If you have concerns about how we handle your information, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you may be able to raise your concern with the Office of the Australian Information Commissioner (OAIC) or another relevant authority, subject to their procedures.

12. Age Restrictions and Minors

Vegas Hunter Casino is strictly for adults. You must be at least 18 years of age to create an account, use our services, or take part in real-money gaming.

We do not knowingly collect personal information from anyone under 18. If we discover that a minor has provided us with personal data, we will close the account and delete or securely handle the relevant information where practical and legally allowed.

13. Responsible Gambling and Data Use

We use personal data to support safe play and comply with responsible gambling duties. This may include:

• Monitoring betting behaviour and patterns of play
• Applying self-exclusion periods or limits you request
• Contacting you where activity suggests potential harm
• Sharing certain information with relevant bodies where required under responsible gambling laws or codes

These actions are taken to protect you and meet our legal and social duties as a licensed gambling operator.

14. Payments, Cryptocurrencies and Financial Information

When you deposit or withdraw funds at Vegas Hunter Casino, we process limited financial and transaction data to complete your request. For security reasons, we do not store full card numbers or CVV codes.

If you use cryptocurrencies such as BTC, ETH or USDT, we may store your wallet address, transaction IDs and related information. Blockchain transactions are public by design; we do not control and are not responsible for the visibility of data recorded on public blockchains.

We may work with payment processors, banks, e-wallets and crypto payment gateways, each of which will handle your data in line with their own privacy terms and regulatory duties.

15. Mobile Apps and Device Permissions

If you install and use our Android or iOS apps, we may request certain device permissions, such as:

• Notifications: to send you updates, alerts and promotional messages (which you can manage in your device settings)
• Biometric security: to allow login with fingerprint or face recognition if your device supports this feature
• Storage: to cache game assets and save app preferences

You can manage many of these permissions through your device settings. Some features may not work correctly if these permissions are denied or removed.

16. Links to Third-Party Sites and Services

Our website or apps may contain links to third-party sites, plug-ins or services, such as game providers, social media platforms or payment gateways. We do not control these third parties and are not responsible for their privacy practices.

When you leave our site or interact with a third-party feature, the information you provide is handled by that third party under their privacy policy. We encourage you to review those policies before sharing any information.

17. Automated Decision-Making and Profiling

We may use automated systems to help us:

• Detect fraud and suspicious activity
• Apply certain security and risk rules
• Segment users for bonus eligibility or promotional campaigns
• Assess patterns of play for responsible gambling purposes

Where these processes have a significant impact on you, we strive to include human review and oversight. If you have questions about automated decisions related to your account, you can contact us for more information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, laws, regulations or technical practices. When we make significant changes, we will take reasonable steps to inform you, such as:

• Posting an updated version on our website
• Displaying a notice when you log in
• Sending an email or in-account message, where appropriate

The "Last Updated" date at the top of this page shows the date of the latest revision. Continued use of our services after an update means you accept the revised Privacy Policy.

19. Contact Details and Support

If you have any questions, requests or concerns about this Privacy Policy or how we handle your data, please contact us:

Vegas Hunter Casino – Privacy Contact (Australia)
Email: [email protected]

For general support about your account, payments or gameplay, you may also reach out through the customer service options listed on our homepage at vegashunter-aus.com.

20. Summary of Key Points

We are committed to handling your information with care, respecting your privacy and meeting our legal duties as a provider of online casino and sportsbook services for Australian players.